Ballooning Network is a Trading name of Ballooning Network Ltd
We do request personal information such as your name, email address, postal address, etc which you provide when purchasing goods or services from the Ballooning Network Ltd websites. We also collect this information to help us personalise and deliver relevant, benefit-driven content in the Ballooning Network Ltd News emails. You are under no obligation to provide any personal data if you don't want to.
In addition, we have implemented a Google Advertising feature 'Google Analytics Demographics and Interest Reporting' . This enables Google Analytics to collect data via Google advertising cookies and anonymous identifiers, in addition to data collected through a standard Google Analytics implementation. This will help us to better understand our Users and help us provider more relevant information to them.
We will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature without prior consent from the site's Users. You can opt-out of Google Analytics Advertising Features by using this tool: https://tools.google.com/dlpage/gaoptout/. There are also a variety of Ad settings available on computer, tablet and mobile phone settings.
Ballooning Network Ltd (also trading as Bristol Balloons and Bath Balloons) needs to obtain and process individual’s personal data in order to manage and fulfil the provision of its services to take passengers on hot air balloon flights. We aim to perform this collection, processing and storage in a manner which complies with the General Data Protection Regulations (GDPR) which replaced the existing Data Protection Act from 25th May 2018.
Ballooning Network will only hold personal data on individuals where a link to the company has been established by either a booking (entering into a contract with us), being a passenger or enquiring about our services. We will only hold the data to:
We will ensure that all personal data (including backups) are held securely and that any suppliers of services to us have relevant security policies and procedures in force to protect data from misuse e.g. Annual Cyber Essentials certification.
If a request to have personal data deleted (“right to forget”) is received in writing, either by letter or e-mail we will comply with this, sending one more communication to confirm that we have undertaken this request. Any request received for amendment, deletion or for a copy of the data we hold on you will be actioned and replied to within one calendar month, we may make security checks before disclosure.
Ballooning Network will amend or delete personal data upon receipt of a request, however, it should be noted that such a request may mean that it is no longer possible to provide the contracted service. In which case no refund of charges paid will be given as you will be deemed to have cancelled your contract.
We do not share personal data with third parties within UK, Europe or worldwide, unless we are legally obliged to do so. A policy regarding regular changes of security passwords has been implements and any paper records are stored securely and destroyed by shredding. Any recording of telephone messages left are deleted after these have been actioned.
Payment details for vouchers and/or other services are not stored by the company, these are processed by our payment portal providers, Sagepay and Paypal, who have their own policies and procedures to comply with GDPR. Our websites operate with SSL certification and we undertake annual PCI DSS compliance with our payment portal providers. We do not use ‘cloud’ based storage systems.
To protect your data we operate default data settings, for auto deletion of communications, these are:
On our main operational database which is used to take and manage bookings of vouchers and flights, personal data will be deleted after a maximum of four years (unless required to keep for longer periods for contractual reasons). Some non-personal data may be retained regarding bookings and flights for company business analysis purposes.
Any data you share on social media platforms and with other organisations or individuals regarding your use of our services is outside of our ability to control.
GDPR statement V1 May 2018
Session cookies: these are temporary cookies that remain until you leave our web site or close the browser window. We use these to carry information across pages of our web site and in some cases, to prevent data needing to be re-entered in data entry forms.
We are currently operating an ‘implied consent’ policy which means that we assume you are happy with this usage, but if you are not then please disable and delete cookies from your browser settings. We may amend this policy in line with future changes in legislation or best practice.
14th May 2012